Refund policy

Return & Refund Policy

Last Updated: [05/01/2026]

At Luna Mist, your satisfaction is important to us. Due to the hygienic nature of our products, we have specific guidelines regarding returns and refunds, outlined below.

Returns & Exchanges

For health and safety reasons, we do not accept returns or exchanges on opened or used products.

Unopened and unused items may also be ineligible for return unless there is an issue with the order as described below.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos showing the product and packaging

Once reviewed, we will offer a replacement or a refund, depending on the situation and product availability.

Refunds

  • Approved refunds will be issued to the original payment method used at checkout.

  • Refund processing times may vary depending on your payment provider.

  • Shipping fees are non-refundable, unless the return is due to our error.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products

  • Items reported after 7 days from delivery

  • Orders damaged due to misuse or improper handling

Contact Us

If you have any questions about this policy or need assistance with your order, please contact us at:
[Lunamistofficial@gmail.com]